Support & FAQ
Frequently Asked Questions
A Managed Service Provider (MSP) is your company’s all-in-one, outsourced IT department. Instead of calling a computer repair person after something breaks (known as “break-fix”), you partner with an MSP. We proactively monitor, manage, and secure your entire IT infrastructure (computers, servers, networks) for a monthly fee. By partnering with technology experts, you keep systems running smoothly and prevents problems before they start.
Break-fix support is reactive. You call them when something is broken, and you pay them an hourly rate to fix it. This model means the IT company only makes money when you have problems.
We specialize in supporting small and medium-sized businesses in the DFW & Far North Dallas area. Our clients typically have between 10 – 200 employees and operate in industries like healthcare, finance, legal, retailers, and non-profit. We are a perfect fit for any business that relies on technology to operate and cannot afford extended downtime or a security breach.
Our all-inclusive plans are customized but typically include:
- Unlimited Help Desk Support: Fast, friendly remote and on-site support for your team.
- Proactive 24/7 Monitoring: We watch your systems for issues before they become problems.
- Advanced Cybersecurity: We deploy and manage enterprise-grade firewalls, antivirus, email security, and phishing protection.
- Data Backup & Disaster Recovery: We securely back up your critical data and have a plan to get you running fast after any disaster.
- Network Management: We manage your routers, switches, and Wi-Fi for a fast, secure connection.
- Vendor Management: We deal with your other tech vendors (internet, phone, software) so you don’t have to.
Yes. We are experts in complex IT projects and can help you with:
- Cloud Migrations: Moving your servers and data to Microsoft Azure, AWS, or a private cloud.
- Advanced Networking: Designing and installing secure, high-speed networks for new offices or upgrading existing ones.
- Server & Infrastructure: Setting up and managing both on-premise and cloud servers (including Linux and Windows).
- IT Consulting: Providing a high-level “Virtual CIO” (vCIO) service to build a long-term technology roadmap that aligns with your business goals.
Yes. Cybersecurity is at the core of everything we do. It’s not an optional add-on; it’s built into our managed service. We protect your business with a multi-layered security strategy that includes Next Generation & fully managed firewalls, endpoint detection and response (EDR), email filtering, security awareness training for your staff, and dark web monitoring.
Absolutely. We offer “co-managed IT” plans where we partner with your existing IT staff. We can enhance their capabilities by taking over time-consuming tasks like help desk tickets, server maintenance, and backups, or we can provide high-level expertise for complex projects and cybersecurity. This frees your internal team to focus on strategic, high-impact business goals.
Yes. We are experts in cloud migration and management. We can help you move to the cloud, manage your Microsoft 365 or Google Workspace environment, and ensure it’s secure, backed up, and optimized for your business.
We don’t just manage your IT; we streamline your entire business. We build custom automated workflows that connect your apps, eliminate manual data entry, and accelerate your processes.
- Q: What kind of tasks can you automate for my business?
- A: Anything repetitive! We can automate new client onboarding, invoice processing, data syncing between your CRM and accounting software, and even complex multi-step approvals. If you do it manually more than once, we can likely automate it.
This is the most important question you can ask an IT provider, and we take it extremely seriously.
- Legal Agreements: Our relationship is governed by a Master Service Agreement (MSA) and a strict Non-Disclosure Agreement (NDA) that legally binds us to protect the confidentiality of your data.
- Strict Access Controls: We operate on a “least privilege” model. Our technicians only have the access they absolutely need to do their job. All access to your systems is logged and auditable.
- Employee Vetting: Every member of our team undergoes a thorough background check.
- We Are Your Partner, Not Your Guest: We treat your “Client Service Data” as your exclusive property. We do not view, copy, or share it for any reason outside of performing our contractual duties (like backing it up or securing it). Our job is to protect your data, not look at it.
Contact Us
We’re here here to help. If your question isn’t answered here, please don’t hesitate to reach out.