Privacy Policy
Last Updated: 10/25/2025
1. Introduction
Welcome to Royalty Cyber LLC (“we,” “us,” or “our”). We are a Managed Service Provider (MSP) committed to protecting your privacy and the privacy of your data. This policy explains how we collect, use, and protect your information when you visit our website or use our services.
2. Information We Collect
We collect information in the following ways:
- Information You Provide to Us: When you fill out our website’s contact form, request a quote, or open a support ticket, you may provide us with “Personal Information” such as your name, email address, phone number, and company name.
- Information We Collect Automatically: When you visit our website, we may automatically collect “Technical Data” like your IP address, browser type, operating system, and how you interact with our site. We collect this data using cookies and similar technologies.
- Client Service Data: As part of our MSP services, we are granted access to your computer systems, networks, and the data stored on them. This information is processed only to provide the IT services you have contracted us for, such as security monitoring, data backup, technical support, and system management.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To respond to your inquiries, provide quotes, and deliver the contracted MSP services you have requested.
- To Improve Our Website: To analyze how visitors use our site so we can improve its functionality and user experience.
- For Security: To monitor for and prevent security threats, fraud, or other malicious activity.
- To Communicate With You: To send you service-related updates, security alerts, and administrative messages.
- For Marketing: To send you marketing communications or newsletters (only if you have opted in to receive them). You can opt-out at any time.
We treat all Client Service Data as strictly confidential. We only use this data to perform our contractual duties and to secure your systems. We do not access this data for any other purpose.
4. Data Sharing and Disclosure
We do not sell your personal data. Period.
We may share your information only in the following limited circumstances:
- With Third-Party Vendors: We may share information with trusted third-party companies that help us provide our services (e.g., our data backup provider, our cybersecurity partners, our ticketing system). These vendors are contractually bound to protect your data and use it only for the services we’ve hired them for.
- For Legal Compliance: We may disclose your information if required by law, subpoena, or other legal process, or if we have a good-faith belief that such disclosure is necessary to protect our rights, your safety, or the safety of others.
5. Data Security
We take data security extremely seriously. We use a variety of industry-standard administrative, technical, and physical security measures—such as encryption, firewalls, multi-factor authentication, and access controls—to protect your information from unauthorized access, use, or disclosure.
6. Cookies and Tracking
Our website uses cookies. Cookies are small text files placed on your device to help our site function and to collect analytics data.
- Essential Cookies: These are necessary for the website to function (e.g., to secure our contact forms).
- Analytics/Marketing Cookies: These help us understand how visitors use our site and deliver relevant marketing.
We use a consent management tool to give you control over non-essential cookies. You can manage your preferences at any time via the cookie banner on our site.
7. Your Data Rights
Depending on your location, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correct: Ask us to correct any inaccurate information.
- Delete: Request that we delete your personal data (subject to our legal and contractual obligations).
To exercise these rights, please contact us using the information below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will indicate the latest revision. We encourage you to review this page periodically.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Royalty Cyber LLC | privacy@royaltycyber.com | (817) 506-8248 | Frisco, TX